Location:Kiwologoma, Busiika, Entebbe, Makindye, Ndebba, Buyala, Kumwenda, Kyengera, Lugazi, Matuga, Bwaise, Bombo, Wakiso-Hoima/Nansana Rd, Kitukutwe, Mbalala, Katende, Kigo, Kisubi, Kajjansi, Busembatia, Buyala-Budondo.

Job Type: Full-Time

Salary: Gross 800,000 – 1,000,000 UGX

About the Company:
BODAWERK International Ltd. is a Ugandan social innovations company that has developed an intelligent energy storage system for productive use.
We assemble Lithium-ion batteries and are committed to advancing environmentally friendly transportation and lowering carbon emissions through our battery swap station technology. The goal of our company is to make electric motorbikes a practical and affordable mode of transportation for everyone.

Job Description:
We seek a customer-focused individual to join our team as a Customer Experience Champion responsible for providing exceptional customer service to our electric motorcycle customers at our battery swap stations.

Key Responsibilities:
1. Customer Service:
● Respond to and offer appropriate guidance to all customers (existing, walk-in and prospective customers), ensuring they receive first-class support and assistance in swapping their depleted batteries with fully charged ones.
● Respond to customer inquiries and resolve any issues or concerns.

2. Station ManagementEnsure the station is always presentable – valid trading licenses, station cleanliness, floor arrangement, product handling

3. Battery Stock ManagementReceive, store, and issue batteries in the station via the Smartsheet system. You will be the single point of contact for all inventory allocated to the station.

4. Reporting: Complete daily, weekly, and monthly reports, and also report on System failures, Alarm performance, repairs, security issues, etc.

5. Asset Management: Safeguard company assets to avoid losses and damage and ensure risk aversion in running the station facilities.

6. Maintain a professional and friendly demeanor at all times.

The Ideal Candidate:
● Has a minimum of a diploma or equivalent from a recognized institution.
● Possess customer service skills and values the representation of the voice of the customer.
● Experience in the use of technology – smartphone and web-based applications.
● Demonstrates sound judgment, and excellent analytical, interpersonal, communication, presentation, and reporting skill
● Is honest, trustworthy, and possesses a high degree of personal integrity and professionalism.
● Ability to work flexible hours, including weekends, evenings, and public holidays
● Ability to stand for extended periods of time while serving customers
● Ability to lift at least 25 kilograms
● Ability to work in a fast-paced environment
● Fluent in English, Luganda, and/or other local languages

● Competitive salary
● Opportunities for growth and advancement within the company
● A dynamic and supportive work environment
● Training and development opportunities
● Paid time off
● Medical Insurance

We are looking for someone passionate about sustainability and technology who’s looking for a challenging and rewarding opportunity. If this sounds like you, we would love to hear from you.

Bodawerk offers a fun, supportive work environment and opportunities for continued professional growth within a fast-growing global enterprise. It is an Equal Opportunity Employer and considers all applicants regardless of race, color, religion, sex, marital status, sexual orientation, national origin, HIV/Aids, disability, or any other protected characteristic as established by law.